Ugh…where do I begin? So over a month ago, (February 12th to be exact), I ordered a pair of wrist wraps from a company called Liftcorp Apparel. Based in Australia, I knew the wraps would take a while to get to me, (Toronto), but I was totally cool with the wait and the price. The AUD is pretty much at par with the CAD, so I didn’t lose out and only paid around $15.
The day that I ordered the wraps, I got an email saying that it was en route to my house.
Quick I thought, but at least I had some confirmation that the order had gone through successfully. Although I was given an order number, I wasn’t given any tracking information so I couldn’t track the progress of my parcel. This worried me, but I’ve had packages with no tracking information arrive safe and sound, so a red flag wasn’t raised just yet.
Fast-forward to now and I still haven’t received my wrist wraps. Since WEEKS have passed, it would’ve been more efficient to have walked into a store buy the wraps. I decided to reach out to Liftcorp and explain the situation:
However, this is the reply I got:
The most frustrating thing about this is that they keep using every excuse in the book: my mailbox might not be big enough, (I live in a condo), the wraps could be waiting at the post office, blah blah blah. They’ve also denied that I haven’t received the wrist wraps and won’t give me a refund:
To make matters worse, there’s a huge time difference between Australia and Toronto, so getting a reply is crazy difficult and takes forever. And there’s no phone number on their website to contact them! Grrrr. *end rant*
-Running Fast, Lifting Heavy